Skills & Competencies for EAP Coordinator II

EAP Coordinator II job profile

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JOB SUMMARY for EAP Coordinator II

Coordinates and implements an organization's Employee Assistance Program (EAP).

JOB RESPONSIBILITIES for EAP Coordinator II

Serves as a knowledgeable resource for employees seeking information and guidance on mental health and wellness topics. Conducts confidential assessments to determine the needs of employees seeking assistance. Provides short-term counseling and support services to employees and provides referrals to external resources when necessary. Maintains accurate and confidential records of EAP services provided, ensuring compliance with privacy laws and regulations.

EAP Coordinator II SALARY RANGE

BASE 50%
$76,844
TOTAL 50%
$77,648
Job Level
P02
Job Code
HR09200362
Education/Degree
Bachelor's Degree
Reports To
Manager

EAP Coordinator II Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each EAP Coordinator II skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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5 general skills or competencies (Job family competencies) for EAP Coordinator II

1 Job Family Competencies – Employee Assistance Programs
Proficiency Level -3
Skill definition-Assisting employees with work-related problems that may impact their job performance, health, mental and emotional well-being.
Level 1 Behaviors
(General Familiarity)
Lists different models in employee assistance programs and explains the benefits to our employees.
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Level 2 Behaviors
(Light Experience)
Documents basic reports and presentations related to employee assistance programs issues.
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Level 3 Behaviors
(Moderate Experience)
Performs intake and counseling interviews with clients referred to the Employee Assistance Program.
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Level 4 Behaviors
(Extensive Experience)
Oversees the development of employee assistance programs to reduce workplace conflicts and issues.
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Level 5 Behaviors
(Mastery)
Leads the development of initiatives on employee assistance programs to foster organizational culture.
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2 Job Family Competencies – Employee Counselling
Proficiency Level -3
Skill definition-Providing assistance and support to employees facing problems to help and manage stress, personal and emotional issues interfering work performance.
Level 1 Behaviors
(General Familiarity)
Explains the difference between directive and non-directive employee counseling.
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Level 2 Behaviors
(Light Experience)
Identifies employee’s personal and emotional issues to provide appropriate counseling.
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Level 3 Behaviors
(Moderate Experience)
Performs counseling sessions to improve mental health and self-confidence.
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Level 4 Behaviors
(Extensive Experience)
Oversees the overall employee counseling efforts to promote self-control and ability to work effectively.
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Level 5 Behaviors
(Mastery)
Establishes goals in employee counseling to improve key talents in fostering a productive workplace.
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3 EAP Coordinator II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator II
Proficiency Level - 4
5 Competency for - EAP Coordinator II
Proficiency Level - 5

7 soft skills or competencies (core competencies) for EAP Coordinator II

1 Core Competencies – Coordination
Proficiency Level -3
Skill definition-Ability to plan, execute, and adjust job duties to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Lists the roles and responsibilities of coordination in the workplace.
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Level 2 Behaviors
(Light Experience)
Selects and utilizes tracking tools to manage daily tasks.
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Level 3 Behaviors
(Moderate Experience)
Delegates and coordinates a team's duties to ensure no overlap between responsibilities.
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Level 4 Behaviors
(Extensive Experience)
Facilitates groups and diverse areas to work together effectively.
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Level 5 Behaviors
(Mastery)
Leads in the establishment of best practices for planning multiple activities.
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2 Core Competencies – Confidentiality
Proficiency Level -3
Skill definition-The process of and obligation to apply and enforce rules and practices that ensure that specific types of information are accessible only to those authorized to use it.
Level 1 Behaviors
(General Familiarity)
Locates documents and resources on confidentiality management.
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Level 2 Behaviors
(Light Experience)
Identifies sensitive and confidential information from one's own work.
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Level 3 Behaviors
(Moderate Experience)
Provides solid judgment regarding the safeguarding of information in complicated cases.
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Level 4 Behaviors
(Extensive Experience)
Designs and conducts training on confidentiality awareness and rules.
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Level 5 Behaviors
(Mastery)
Fosters a culture of confidentiality to protect employee and organization information.
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3 EAP Coordinator II - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - EAP Coordinator II
Proficiency Level - 4
5 Competency for - EAP Coordinator II
Proficiency Level - 5

Summary of EAP Coordinator II skills and competencies

There are 0 hard skills for EAP Coordinator II.
5 general skills for EAP Coordinator II, Employee Assistance Programs, Employee Counselling, Employee Engagement, etc.
7 soft skills for EAP Coordinator II, Coordination, Confidentiality, Working under Pressure, etc.
While the list totals 12 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a EAP Coordinator II, he or she needs to be skilled in Coordination, be skilled in Confidentiality, and be skilled in Working under Pressure.

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